96ph FAQ – Everything You Need to Know, Right Here

96ph is strictly an adults-only platform. You must be at least 21 years old to register and play, in accordance with Philippine gaming regulations set by PAGCOR. Players must also be physically located in the Philippines at the time of play. Only one account per person is permitted — duplicate accounts may be suspended without notice. By registering, you confirm that you meet all eligibility requirements and that the information you provide is truthful and accurate. If you are unsure whether online gaming is permitted in your area, please review the Responsible Gaming page before proceeding.

Identity verification (KYC) is required before you can process your first withdrawal. You will be asked to submit a valid government-issued ID — such as a Philippine passport, driver's licence, SSS ID, or PhilSys national ID — along with a selfie for liveness confirmation. The verification process is handled securely and your documents are used solely for compliance purposes. Most verifications are reviewed and approved within 24 hours on business days. Completing KYC early is recommended so there are no delays when you are ready to withdraw your winnings. If you have questions about the process, contact our support team at [email protected].

If you have forgotten your password, go to the Login page and click the password reset option. A reset link or one-time code will be sent to your registered mobile number or email address. Follow the instructions in the message to set a new password and regain access to your account. Choose a strong password that combines letters, numbers, and symbols to keep your account secure. If you do not receive the reset message within a few minutes, check your spam or junk folder. For further assistance, reach out to our support team at [email protected] and we will help you recover your account promptly.

Yes, you can update your contact details through your account settings once you are logged in. For security reasons, changes to your registered mobile number or email address require identity verification before they take effect. This step protects your account from unauthorised changes. If you are unable to complete the update through the settings panel, contact our support team at [email protected] with your account username and a valid ID for manual assistance. Keeping your contact details current is important for receiving security alerts, withdrawal confirmations, and promotional notifications from 96ph.

Yes, all games available on 96ph are sourced from licensed and certified game providers. Live dealer games use real physical equipment — cards, wheels, and dice — operated by trained dealers in regulated studio environments, ensuring outcomes are determined by genuine chance rather than software algorithms. 96ph operates under a PAGCOR licence, which requires adherence to strict standards for game fairness, player protection, and responsible gaming. You can review the platform's licensing and compliance information on the About Us page. If you ever have a concern about a specific game result, contact our support team and we will investigate promptly.

Absolutely. The 96ph platform is fully optimised for mobile play, and all live casino games are accessible directly from your smartphone or tablet browser without any additional plugins. For the best mobile experience, we recommend downloading the dedicated 96ph app, which is available for both Android and iOS devices — visit the Download page for installation instructions. The app is designed for smooth, low-latency streaming even on standard Philippine mobile data connections. Whether you are on Globe, Smart, or a home Wi-Fi connection, the live casino lobby loads quickly and plays reliably on mobile.

Bet limits vary by game type and table. Most live baccarat and blackjack tables on 96ph offer a minimum bet starting from ₱10, making them accessible to casual players. High-limit tables with higher minimum and maximum bets are also available for experienced players who prefer larger stakes. The specific bet limits for each table are displayed clearly before you join, so you can choose a table that suits your budget and playing style. All bets are placed and settled in Philippine pesos. If you are new to live casino games, starting at a lower-limit table is a great way to get comfortable with the format before moving up.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet the bonus amount — or the bonus plus deposit amount — before the bonus funds can be converted into withdrawable cash. For example, if you receive a ₱500 bonus with a 10x wagering requirement, you need to place a total of ₱5,000 in qualifying bets before you can withdraw the bonus winnings. Wagering requirements are standard practice across licensed online gaming platforms and are designed to prevent bonus abuse. The specific wagering requirement for each promotion is listed in the offer's terms and conditions on the Promotion page. If you have questions about your current wagering progress, check your account dashboard or contact support.

96ph regularly updates its promotions to keep things fresh and rewarding for active members. New offers — including reload bonuses, cashback deals, and special event promotions tied to Philippine holidays and major sporting events — are added on a weekly and monthly basis. The best way to stay informed is to check the Promotion page regularly after logging in to your account. Promotional notifications may also be sent to your registered mobile number or email address, so keeping your contact details up to date ensures you never miss an offer. All active promotions are listed with their full terms, eligibility criteria, and expiry dates so you can plan your play accordingly.