At 96ph, we believe gaming should always be an enjoyable experience. This page outlines the tools, guidelines, and support resources available to every player in the Philippines so you can stay in control and play responsibly at all times.
96ph is committed to providing a safe, fair, and transparent gaming environment for all players across the Philippines. We recognise that while the vast majority of our players enjoy gaming as a form of entertainment, a small number may develop habits that go beyond healthy play — and we take that seriously. Our responsible gaming programme is built around giving you the tools and information you need to stay in control, whether that means setting spending limits, taking a break, or reaching out for support. We comply fully with the standards set by the Philippine Amusement and Gaming Corporation (PAGCOR) and are dedicated to promoting responsible gaming practices at every level of our platform. If you ever feel that gaming is no longer fun or is causing stress in your life, please make use of the resources on this page — we are here to help.
Responsible gaming at 96ph is not just a policy statement — it is an active part of how we design and operate the platform. From the moment you register, you have access to a suite of self-management tools that put you firmly in the driver's seat. We also train our support team to recognise signs of problem gambling and to respond with care and without judgement. Our platform is strictly for adults aged 21 and above, and we enforce this through identity verification at registration. We believe that a well-informed player is an empowered player, and we are committed to making sure every member of the 96ph community in the Philippines has the knowledge and support they need to enjoy gaming safely.
These features are available to every registered player on 96ph — use them any time through your account settings or by contacting our support team.
Set a daily, weekly, or monthly deposit cap on your account to make sure your spending stays within a budget you are comfortable with. Once a limit is set, it takes effect immediately and can only be increased after a mandatory cooling-off period. Lowering your limit, however, takes effect right away. This tool is one of the most effective ways to keep your gaming activity financially sustainable over the long term.
Enable session time alerts so that you receive a notification after a set period of play — whether that is 30 minutes, one hour, or longer. These reminders are a gentle nudge to step back, take a break, and assess whether you want to continue. Keeping track of how long you have been playing is an important habit that helps prevent gaming from becoming an unintentional time sink in your daily routine.
If you feel you need a short pause from gaming, you can activate a temporary break of 24 hours, 7 days, or 30 days directly from your account. During this period, you will not be able to log in or place any bets on the platform. This is a useful option when life gets busy or when you simply want to reset your relationship with gaming without committing to a longer exclusion period.
For players who feel they need a more significant break, self-exclusion allows you to close your account for a minimum of six months or permanently. During a self-exclusion period, your account is fully suspended and you will not receive any promotional communications from 96ph. To request self-exclusion, contact our support team at [email protected] and we will process your request promptly and with complete confidentiality.
Your account dashboard gives you a clear view of your gaming history, including deposits, withdrawals, and session durations. Reviewing this information regularly is a healthy habit that helps you stay aware of your patterns and make informed decisions about your play. Transparency about your own activity is one of the simplest and most powerful responsible gaming tools available to you.
Our support team is available around the clock to assist with any responsible gaming concerns, whether you want to activate a limit, request a break, or simply talk through how you are feeling about your gaming habits. You can reach us at [email protected] at any time. We respond to all responsible gaming requests as a priority and with the utmost care and discretion.
Problem gambling can affect anyone, regardless of age, background, or income level — and it often develops gradually rather than all at once. Being aware of the warning signs is the first step towards getting help. If you find yourself spending more money than you intended, chasing losses in the hope of winning back what you have lost, or feeling anxious or irritable when you are not playing, these may be signs that your gaming habits need attention. Other indicators include neglecting work, family, or social responsibilities because of gaming, borrowing money to fund your play, or feeling the need to keep your gaming activity secret from people close to you.
If any of these signs feel familiar, please know that you are not alone and that help is available. The most important thing is to reach out — whether to our support team, a trusted friend or family member, or a professional counselling service. 96ph encourages all players in the Philippines to be honest with themselves about their gaming habits and to use the tools and resources available to them without hesitation. There is no shame in asking for help, and taking action early makes a significant difference to outcomes. Our platform is designed to be a source of entertainment, not stress, and we want every player to feel supported in maintaining that balance.
If you answered yes to two or more of these questions, we strongly encourage you to reach out to our support team or contact a professional helpline. Taking that step is a sign of strength, not weakness.
Common questions from players in the Philippines about staying safe and in control on 96ph.
Our support team is available around the clock. You can also visit our FAQ for quick answers, or head back to the homepage to explore everything 96ph has to offer — safely and responsibly.