96ph Privacy Policy – How Your Personal Data Is Handled

1. Information We Collect

When you register for an account on 96ph, we collect personal information that is necessary to verify your identity and provide you with a safe, compliant gaming experience. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document as required under Philippine regulations. During the course of your use of the platform, we also collect transactional data such as deposit and withdrawal records, betting history, and account activity logs. Technical information is automatically gathered when you access our platform, including your IP address, device type, browser version, and session timestamps — this helps us maintain platform security and improve performance. We may also collect information you voluntarily provide when contacting our support team, such as the content of your messages and any attachments you send. All information collected is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal data beyond what is required for identity verification and regulatory compliance.

2. How We Use Your Information

The personal information you provide is used primarily to create and manage your 96ph account, process your deposits and withdrawals, and verify your identity in line with Philippine anti-money laundering and responsible gaming requirements. We use your contact details to send you important account notifications, security alerts, and responses to your support enquiries — we do not send unsolicited marketing messages without your consent. Transactional and activity data is used to detect and prevent fraud, identify unusual account behaviour, and ensure the integrity of our platform for all players. Technical data helps us diagnose performance issues, optimise the mobile experience, and improve the overall quality of the service we provide to playersacross the Philippines. We may also use aggregated, anonymised data for internal analytics and reporting purposes — this data cannot be used to identify you personally and is never shared externally in a form that could compromise your privacy.

3. Sharing and Disclosure

96ph does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and technical infrastructure providers — but only to the extent necessary for them to perform their specific functions, and always under strict confidentiality agreements. Where required by Philippine law or a lawful order from a regulatory authority, we may disclose your information to government agencies, law enforcement bodies, or the Philippine Amusement and Gaming Corporation (PAGCOR). In the event of a business restructuring, merger, or acquisition, your data may be transferred to a successor entity, but only under the same privacy protections described in this policy. We will never disclose your personal information to any third party without a lawful basis for doing so, and we will notify you where legally permitted if such a disclosure is required.

4. Data Security

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Your account is protected by password authentication, and we strongly encourage you to use a unique, strong password and to enable any additional security features available in your account settings. All data transmitted between your device and the 96ph platform is encrypted using secure protocols, and sensitive information such as payment details is handled through certified payment processors that maintain their own rigorous security standards. Our internal systems are subject to regular security reviews, and access to personal data is restricted to authorised personnel who require it to perform their job functions. While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security, and you are encouraged to report any suspicious activity on your account to our support team immediately at [email protected].

5. Your Rights as a Player

As a player based in the Philippines, you have the right to access the personal information we hold about you, to request corrections if any details are inaccurate, and to ask us to delete your data where there is no longer a lawful basis for retaining it. You may also request that we restrict the processing of your data in certain circumstances, or object to processing that is based on our legitimate interests. To exercise any of these rights, please contact our support team at [email protected] with your request and sufficient information to verify your identity — we will respond within a reasonable timeframe in accordance with applicable Philippine data privacy law. Please note that some data must be retained for a minimum period as required by law, even if you request deletion, particularly records related to financial transactions and identity verification. We are committed to handling all data rights requests fairly, transparently, and without undue delay.

6. Cookies and Tracking

The 96ph platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and ensure the platform functions correctly across visits. Essential cookies are necessary for the platform to operate and cannot be disabled without affecting your ability to use the service. We may also use analytical cookies to understand how players navigate the platform, which pages are most visited, and where technical issues occur — this information is used solely to improve the platform experience. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform functionality. We do not use cookies to serve third-party advertising or to track your activity across unrelated websites. By continuing to use the 96ph platform, you consent to the use of cookies as described in this section.

7. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our data practices, applicable Philippine law, or the services we provide. When material changes are made, we will update the effective date at the top of this page and, where appropriate, notify registered players via email or an in-platform alert. We encourage you to review this page periodically so that you are always aware of how your personal information is being handled. Your continued use of the 96ph platform after any update is posted constitutes your acceptance of the revised Privacy Policy. If you have questions about any changes, our support team is available around the clock to assist you.

8. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 96ph handles your personal data, please do not hesitate to get in touch with our support team. You can reach us by email at [email protected], and we aim to respond to all privacy-related enquiries promptly and thoroughly. For questions about your account, payments, or general platform use, you may also visit our FAQ page, which covers the most common topics raised by players across the Philippines. We take your privacy seriously and are committed to being transparent about how your data is used at every stage of your experience with us.